How do I return an item?
Easy Order Return Process
Original sales receipt must accompany returns.
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.
Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is
not at fault.
Please contact customer service for more information on returning an item. Thank you.
ALL RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE | CUSTOMERS ARE RESPONSIBLE FOR THE RETURN SHIPPING COSTS.
Contact us by phone or email to start your return process.
Caster Headquarters, LLC
P: (844) 439-4335