How do I return an item?

Easy Return Process:

To ensure a smooth return experience, please follow these guidelines:

Include the original sales receipt with your return.
You can request an exchange or refund within 30 calendar days from the product delivery date.
After 30 days, we may offer an exchange or store credit at our discretion.
Returned items must be in new, unaltered, and unused condition, which means:
No signs of wear or damage.
Returned within 30 calendar days from the delivery date.
Unless explicitly mentioned in the item description with a different return policy, the standard 30-day return period applies.
Please note that ALL RETURNS ARE SUBJECT TO A 25% RESTOCKING FEE, and customers are responsible for the return shipping costs.
The restocking fee also applies to canceled orders that required assembly.
In the event of receiving a damaged item or an incorrect shipment, please contact our Customer Support immediately. Defective items shipped by us or items you did not order but received from us qualify for store credit.
Refunds will be issued after the item(s) have been inspected upon receipt.
Remember, it's crucial to contact us within 30 days if you intend to return an item. Failure to contact us within this timeframe will result in the item not being eligible for a refund.
If the seller is not at fault, the customer is responsible for all shipping costs.

Thank you for your cooperation!

For more information on returning an item, please reach out to our customer service here.

Please note:

ALL RETURNS ARE SUBJECT TO A 25% RESTOCKING FEE, and customers are responsible for covering the return shipping costs.

Return Address:
CasterHQ
6850 Exchange Dr
Mansfield, TX, 76063

Phone#: 844.439.4335

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